PRIVACY & COOKIE POLICY
This is the privacy notice of Fred. W. Read and Sons Ltd. In this document, “we”, “our”, or “us” refer to Fred. W Read and Sons Ltd, also known as makers of Lincolnshire Poacher Cheese.
We are company number 547176 registered in United Kingdom.
Our registered office is at Estate Office, Ulceby Grange, Ulceby, Alford, Lincolnshire LN13 0HE.
Our website address is https://lincolnshirepoachercheese.com
Introduction
1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
7. We do not share, or sell, or disclose to a third party, any information collected through our website.
What personal data we collect and why we collect it
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
When you place an order through the website we collect the following personal data:
– Full Name
– Billing address
– Contact email address
– Contact telephone number
– Details of our products you have ordered
– Name/address of the person you have sent our products to
– IP address
– Cookies
The information you enter onto the website to place an order, enables us to process your order and update you on your order status.
The data is stored on our website (WordPress) and a paper copy of your order containing the data is printed for ease of use for the office, to summarise your order for the cutting room (production). Once your order is despatched, we will archive the printed order and retain as required by legal requirements.
Personal data may also be generated collected from technical processes such as contact forms, comments, cookies, analytics, and third-party embeds.
Contacting Us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We keep personally identifiable information associated with your message, such as your name, phone number and email address so as to be able to track our communications with you to provide a high quality service.
Complaints:
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. What Are Cookies?
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Data Used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.
Activity Tracked: Post and page views, video plays (if videos are hosted by WordPress.com), outbound link clicks, referring URLs and search engine terms, and country. When this module is enabled, Jetpack also tracks performance on each page load that includes the Javascript file used for tracking stats. This is exclusively for aggregate performance tracking across Jetpack sites in order to make sure that our plugin and code is not causing performance issues. This includes the tracking of page load times and resource loading duration (image files, Javascript files, CSS files, etc.). The site owner has the ability to force this feature to honour DNT settings of visitors. By default, DNT is currently not honoured.
Information relating to your method of payment
If you pay by credit/debit card then your payment information is securely transferred to our payment provider Stripe who process the payment on our behalf. We do not store your payment card details on our website.
If you pay using PayPal then payment information is never taken by us or transferred to us either through our website or otherwise. Our employees never have access to it.
At the point of payment, you are transferred to a secure page on the website of PayPal (credit/debit card payments). That page may be branded to look like a page on our website, but it is not controlled by us.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Access to your personal information – if you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Removal of your information – if you wish us to remove personally identifiable information from our website, you may contact us at info@lincolnshirepoachercheese.com
Verification of your information – When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information
Your contact information
As we are a small company and do not process personal data on a large scale, we do not have a designated Data Protection Officer, however, please email info@lincolnshirepoachercheese.com for privacy-specific concerns.
Additional information
What data breach procedures we have in place
Should our website get hacked, we have procedures in place which include:
• Changing all passwords.
• Creating a fresh backup.
• Identifying the hack and removing their code and means of access.
• Contacting any supervisory authority required.
• Contacting impacted customers.
• Looking at preventative measures that will prevent the hack from happening again, and taking action.
Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.
